Rejection is something that every LO faces. From the person who’s been an LO for 1 day to the season manager that’s been doing it for 10+ years, rejection happens, it’s part of the Mortgage Business.
Yes, you hear all the time that “the borrower isn’t rejecting you, he is rejecting the product you’re offering.” If you’re like me, that explanation still didn’t make me all warm and fuzzy inside.
I often wondered what would it have taken to get the borrower to take that program. What more could I have done, what could I have explained better/differently?
The more I refined my speeches, the more I refined my “comeback responses” the simplest of questions from the borrower, something just didn’t set right with me. Why was it that a borrower who didn’t take a mortgage with me, took the same mortgage offered by my competitor.
The truth is, there is no set answer to that question. Each borrower has his/her own reasons why they did or did not go with you.
So, since I couldn’t change the programs being offered, I had to look towards something I could change, and that was me.
Then I remember something someone told me long ago, you don’t need to sell the program or the mortgage, you have to sell YOU. The borrower already wants a mortgage, all you have to do now is sell you.
So, in a way, the borrower IS rejecting you. Yes, I know, that goes against everything we’ve been taught. But you tell me, if the fear of rejection is so much that you can’t stand it, then what are you gonna do about it?
Sure, understanding the product or program is a HUGE part of it, but understanding the human element of doing a mortgage is just as huge. If you’re not constantly improving yourself, especially in this people driven mortgage business, then you’re missing a big part of your business. Find things and do things that will make you more interesting. Give the borrowers a reason to do business with you other than offering the “lowest rate”. Working on you is just as important as working on understanding programs and guidelines better.
Oh, here’s a reality check as well….as long as there are people we deal with, there will always be rejection. Your job is to make it harder and harder for people to reject you.